Frequently Asked Questions
Get answers to common questions about underground leak detection services, technology, and process from BC's leading leak detection experts.
General
What is underground leak detection?
Underground leak detection is a specialized service that uses advanced non-invasive technology like Ground Penetrating Radar (GPR), thermal imaging, and acoustic correlation to locate water leaks beneath the surface without excavation or property damage.
How accurate is underground leak detection?
Our advanced technology provides 99% accuracy in leak detection. We use multiple detection methods to confirm leak locations and provide precise mapping of underground issues.
Do you provide emergency services?
Yes, we provide 24/7 emergency underground leak detection services across British Columbia. Our certified professionals respond quickly to prevent property damage and water loss.
Technology
What technology do you use for leak detection?
We use state-of-the-art equipment including Ground Penetrating Radar (GPR), thermal imaging cameras, acoustic correlation sensors, ultrasonic detection, and electronic leak detection systems.
Is the detection process invasive?
No, all our detection methods are completely non-invasive. We don't need to dig, excavate, or damage your property to locate underground leaks. Our technology works from the surface.
How deep can you detect leaks?
Our Ground Penetrating Radar can detect leaks up to 10 meters (33 feet) underground, depending on soil conditions and pipe materials. Most residential and commercial leaks are within this range.
Cost & Process
How much does underground leak detection cost?
Costs vary based on property size, complexity, and detection methods required. We offer free site assessments to provide accurate quotes. Contact us at (604) 239-9934 for pricing specific to your situation.
Do you offer free assessments?
Yes, we provide free site assessments and consultations. This allows us to understand your specific needs and provide accurate pricing for our services.
How long does the detection process take?
Most residential properties can be assessed in 2-4 hours. Commercial and larger properties may take longer depending on size and complexity. Emergency situations are prioritized for immediate response.
What happens after you find a leak?
We provide detailed reports with precise leak locations, digital documentation, and recommendations for repairs. We can also provide referrals to qualified repair contractors if needed.
Service Areas
What areas do you serve?
We serve all of British Columbia including Vancouver, Surrey, Burnaby, Richmond, Coquitlam, North Vancouver, West Vancouver, Victoria, and surrounding areas. Contact us to confirm service availability in your area.
Do you work on weekends and holidays?
Yes, we offer weekend and holiday services, especially for emergency situations. Our 24/7 emergency response ensures you can get help when you need it most.
Property Types
Do you work on commercial properties?
Yes, we specialize in commercial properties including office buildings, shopping centers, industrial facilities, and mixed-use developments. We understand the unique challenges of commercial leak detection.
Can you help with strata properties?
Absolutely. We work closely with strata councils and property managers, providing strata-approved methods with minimal disruption to residents and detailed reporting for insurance claims.
Do you work with government and municipal clients?
Yes, we have extensive experience with municipal water systems, government buildings, and public infrastructure. We understand regulatory compliance requirements and provide appropriate documentation.